Last Updated: July 2026
At feellegend.com (“we,” “our,” or “us”), operating at https://feellegend.com, all items are custom-printed on demand specifically for you through our print-on-demand manufacturing partner, Printify. Because each product is individually manufactured upon order placement, we maintain a strict fulfillment and return policy.
1. Made-to-Order Policy (All Sales Are Final)
Because our items are printed individually by Printify once an order is confirmed:
- No Returns or Exchanges for Size or Preference: We do not accept returns, exchanges, or issue refunds if you order the wrong size, wrong color, or simply change your mind. Please refer carefully to the sizing chart on each product page before ordering.
- No Reselling/Restocking: Custom-printed goods cannot be returned to inventory or resold.
2. Damaged, Defective, or Incorrect Items
Your satisfaction is our top priority. If your order arrives damaged, misprinted, or defective, we will work with Printify to issue a free replacement order or a full refund.
Qualifying Issues Covered by Printify:
- Printing Defects: Misprints, incorrect graphic placement, or poor print quality.
- Damaged Goods: Items arriving torn, stained, or damaged in transit.
- Wrong Item Received: Receiving a different design, size, or garment than specified in your receipt.
Do You Need to Mail the Physical Item Back?
No. Neither you nor the customer needs to ship defective items back. Printify requires clear photo proof to verify the error and approve a reprint or refund.
3. How to Submit a Claim
To request a replacement or refund for a damaged or defective item, please contact us within 30 days of delivery:
- Email our support team at support@feellegend.com.
- Provide your Order Number and full name used at checkout.
- Attach clear photos or a short video showing the issue, print defect, or damaged packaging alongside the product.
Once submitted, we will file a claim directly with Printify. Upon approval, a free replacement will be submitted for production or a refund will be processed back to your original payment method.
4. Shipping Address Errors & Lost Packages
- Incorrect Address: If an incorrect or invalid address was provided at checkout, Printify cannot cover the cost of re-shipping. Any additional shipping fees to re-send returned packages will be the customer’s responsibility.
- Lost Packages: If tracking shows that your shipment was lost in transit (and not marked as “Delivered”), notify support@feellegend.com so we can coordinate a claim with Printify.
5. Order Cancellations
Once an order is submitted, it enters Printify’s automated production queue within a short window. Cancellations or address changes can only be made within 2 hours of order placement. Once production starts, the order cannot be canceled or modified.
6. Contact Us
If you have questions regarding this policy or need assistance with a Printify order issue, please reach out to us:
Location: Dhaka, Bangladeshtions related to refunds and returns.
Email: mdsaadmahmood@gmail.com
Website: https://feellegend.com